Frequently Asked Questions

What is an essential oil?

Essential Oils (Aromatherapy Oils) are the highly concentrated, volatile, aromatic essences of plants. The purest essential oils come from carefully cultivated and wild grown plants from climatic and geographic regions throughout the world. Essential oils should not be used directly on the skin and should be diluted with a carrier oil in order to safely use on the skin. Essential oils are great for adding a natural fragrance to cosmetic products or for improving skin conditions.

What is a carrier oil?

Carrier oils are also referred to as vegetable oils and base oils. They have extensive applications in Aromatherapy because they are used to dilute Essential Oils or absolutes for application. They are also used in the manufacturing of cold-process soaps and for massage by Licensed Massage Therapists. Each Carrier Oil has different properties and the choice of carrier oil can depend on the therapeutic benefit being sought.

Are your oils certified organic?

All of our oils are 100% pure and natural, of highest top grade and free from any chemicals or pesticides. Although all of our products are of premium quality and organically sourced, many of our products are not certified organic. Due to the certificate being in the supplier’s name and not ours, we are unable to advertise this when we are selling a product. We are in the process of certifying our oils now that our company is a certified organic brand by CCOF. We have a few products that have the USDA organic certification and plan to bring out more.

What are the different methods of extraction?

Steam Distillation: The most common process of extracting an essential oil is by distillation, a process that isolates the aromatic, volatile element of the plant with steam.

Cold Pressed: Cold pressing is the most common process for carrier oils. The process involves pressing seeds without the use of heat in order to obtain the natural oils inside the plant.

Solvent Extraction: Flowers too delicate to be processed with heat or pressure are soaked in a spirit of solvent that extracts the volatile elements. The solvent is then evaporated at high temperatures, leaving only the most fragrant constituents behind. This process produces what is called an “absolute”.

CO2 Extraction: The CO2 extraction method yields a greater number of aromatic compounds than any other distillation process. In certain conditions at a low temperature Carbon Dioxide or CO2 can be pressurized to become a liquid. This liquid then acts as a solvent and is used to extract the oil from plants. After extraction is completed, the extraction vessel is brought back to normal temperature and the CO2 rapidly converts to gas leaving behind a high quality oil that is free of solvents.

What are the different ways to use essential oils?

There are many ways that essential oils can be used, the most common are massage therapy, inhalation, bathwater, diffusers, and compresses.

Massages: Massage is one of the most beneficial methods of using essential oils because it combines the therapeutic powers of the essential oil with the benefits of touch therapy.

Inhalation: Inhalation is on of the quickest ways to experience the therapeutic benefits of essential oils. This method is highly beneficial for helping respiratory ailments. Persons with asthma or epilepsy should avoid inhaling essential oil, as it may be triggering.

Baths: Adding essential oils to a hot, soothing bath can create a relaxing and therapeutic experience.

Essential Oil Diffuser: Diffusers and Aromatherapy go hand-in-hand. Adding essential oils to a diffuser effectively introduces the therapeutic properties and fragrance to any environment.

Compress: Compresses are an effective way to apply essential oils directly to areas where they are needed the most.

How do you know the products you carry are pure, 100% Natural and Free of Chemicals and Pesticides?

We have had direct buying relationships with ethical producers around the world for nearly 20 years. Our buyers regularly visit their facilities, and have the products tested by credible third party laboratories. COCOJOJO LLC continues to improve in this area and is committed to selling you the best quality therapeutic Essential Oils and Raw Materials at market leading prices.

Can your oils be ingested?

Our Essential and Carrier Oils are pure, and in many cases, food grade. However, we do NOT recommend the ingestion of essential oils. They are highly concentrated and have the capacity to cause serious damage if used internally without the necessary expertise required in administering it. This is supported by the International Federation of Aromatherapists that does not recommend ingestion of essential oils unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy as practiced in France.

How is it that you sometimes carry more than one variety of an oil?

We offer different varieties to customers depending on their needs. For instance, we carry Pharmaceutical Grade and Therapeutic Grade oils. Some people want the highest quality and purity, while others may want a lower quality because of the price or preference. Low grades are usually used in blends and in natural cosmetics, while the more therapeutic grades are preferred by Licensed Massage Therapists and Aromatherapists.

How are you able to charge such reasonable prices for your therapeutic and medical grade oils?

Although many companies would like to have direct buying relationships with top suppliers around the world, they simply do not have the necessary volume to negotiate with these suppliers. Similarly, they lack the warehousing and logistics infrastructure as well. This results in these companies having to pay a steep price for small quantities and in the end charge very high prices when selling these products. At COCOJOJO LLC we are fortunate to have the buying power of 4 offices around the world. Our buyers negotiate volume purchases during the harvest season and simple economics allows us to pass on the savings to you. COCOJOJO LLC remains committed to rolling back prices as we negotiate better volume discounts with our suppliers; as we continue to grow globally. That’s our promise to you.

Why are most essential oils not to be used directly on the skin?

Many essential oils can cause irritation to the skin when used directly. They should be blended in a carrier (vegetable) oil before being applied to the skin in a low dilution or concentration. Only Lavender and Tea Tree essential oils can be applied directly to the skin, or “neat” but it is still not recommended.

Why should certain oils be avoided during pregnancy?

Certain essentials oils are considered too powerful for use during pregnancy as they may stimulate the production of certain hormones and can encourage bleeding. Please consult your physician or a reputable aroma therapist before using any essential oil. Some essential oils to refrain from using throughout pregnancy include: Ajowan, Basil, Camphor, Cederwood, Chamomile, Clary Sage, Cypress, Fennel, Hyssop, Juniper Berry, Marjoram, Rose Geranium, Rosemary and Thyme to name a few.

What is the difference between an essential oil and a fragrant oil?

Essential oils essences are expressed directly from plants or plant parts and are all natural, whereas fragrant oils are manufactured in a lab from different aromatic chemicals.

How do I store my essential oils once I have purchased them?

It is recommended that oils should be stored between 0 and 20 degrees Celsius (room temperature) and out of direct sunlight. Refrigeration after opening is optimal. Our 500-ml sizes are transported in aluminum bottles to prevent breaking and spilling. Because our bottles are lined with epoxy resin, the oils may take on a change to their fragrance if not decanted into dark glass after receiving them. If not immediately decanted, they should be decanted with the top left off for a day or two so that the oil’s scent may rectify itself. On rare occasions, this will not be possible, but the effect of the oil will not be degraded.

Can I make changes to my order after I have submitted it?

No. Once an order has been confirmed we will not accept any additions or deletions. Please ensure that all orders are accurate prior to finalizing.

What if I want to cancel my order after it has been placed?

Processing times may vary slightly depending upon the season, but as long as your product was not shipped out, there is no problem to cancel an order before shipping. After your product is shipped out, we cannot get it sent back. You can wait until it arrives and then send it back to us for a refund.

Do you have a physical store that we can visit?

We do not have a retail store. The address listed is our main shipping branch warehouse where we ship out small orders. But if you are local to our area and want to pick up products, please let us know beforehand as we do not have a complete stock of products in our shipping warehouse.

Do you sell anywhere else?

We also sell our products on Amazon, eBay, Etsy, Walmart, and Alibaba. As long as you are buying from our company (always check the seller name), it is authentic Cocojojo products and ships from our main warehouse. Prime orders on Amazon are fulfilled by Amazon, and they ship from their own warehouse. If you have any issues with your order that is fulfilled by Amazon, please contact them first, as they will be able to assist you.

What is considered a wholesale order?

Since our prices are already at wholesale price, it is easier to purchase off the website for small quantities. However, if you are looking to buy 55 gallon drums or large amounts of gallon sizes, our sales manager can help set that up to ensure your shipping goes smoothly. Simply email [email protected] and our sales manager can help with your needs.

Help! My order was lost or damaged during shipping! What do I do?

Please contact us at [email protected] and we will see what we can do for you! Unfortunately, it is not uncommon for shipments to be lost or damaged during shipping, especially if your packages are travelling far. We want to ensure that your package arrives safe and sound! However, if your packaged is marked as “delivered,” please keep in mind that we are not responsible for theft of packages or wrongful delivery. Please make sure that the address you provide is accurate, and the package will be delivered in a secure spot.

What is that private labeling opportunity you keep talking about?

Cocojojo offers private and white labeling for people looking to start their own line of beauty products! We can help you every step of the way, from packaging, to the product itself, labeling, and more! If you have an interest to start a certified organic product line, we can also help get you certified! We have a cosmetic formulation specialist to help curate your perfect product. Contact [email protected] to get started today!

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