Shipping policy

Signature Confirmation

If you need to add a signature confirmation please send us a note when you place your order and signature confirmation will be added for free upon your request. On orders $600 or more, signature confirmation will be applied automatically.

Shipping Policy

All orders are handled and shipped out from our warehouse in USA. Please allow extra time for your order to be processed during holidays and sale seasons.

Order Processing

Please allow 2-4 business days for us to process your order. Once your order has been processed, you will receive a confirmation email with tracking information.

Estimates Delivery Time 

Handling Time: 2-4 days ( Mon – Fri )

Transit Time: 7 -14 Days ( Mon – Fri )

Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Shipping cost

We offer free shipping to USA

Method of Delivery

Your order will be shipped via US Post Office with a tracking number to the shipping address given by you related to your order and when they deliver to you it will be marked on the US Post Office web page (DELIVERED) which is considered as a delivery confirmation and at that point our responsibility ends.

Order Tracking

When you place an order with COCOJOJO, you will receive an order confirmation via email. If you have questions about your order please email info@cocojojo.com. Please include your order number in the subject of your email. You may also visit our website and log into your account to see your tracking number after that the products has been shipped.

International Shipping: 

We currently ship to anywhere. Please note that customs fees may apply.

Lost or Stolen Packages

If your package is lost or stolen after being marked as delivered, please contact the courier directly to file a claim. We will assist you in this process to the best of our ability.

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

Disclaimer

We work closely with our carriers to ensure the best possible service and delivery times, however, some delays may occur that are outside our control.

Contact Us

Phone: (+1) 949-610-7164

Email: office@cocojojo.com

Address: 3109 S Main St, Santa Ana, CA 92707