Frequently Asked Questions

COCOJOJO offers oils, butters, botanical extracts, cosmetic ingredients, and finished skin, hair, and body care products. Browse our shop and check each listing to see whether it is ready to use or intended for formulation.

You can shop directly on the COCOJOJO website. We also sell on Amazon, eBay, Etsy, Faire, and TikTok Shop. We are not currently selling on Walmart or Alibaba. When shopping on a marketplace, check the seller information to make sure you are buying from COCOJOJO. For marketplace order support, start with the order-help options on the platform where you purchased.

Carrier oils are used to soften skin, condition hair, and provide a base for oil blends. Essential oils are concentrated aromatic ingredients used for scent. They are not interchangeable: essential oils require appropriate dilution and product-specific guidance before skin use.

Essential oils are obtained from aromatic plant material. Fragrance oils are blends designed to create a particular scent and may contain natural or synthetic aromatic ingredients. Check the individual listing for composition, intended use, and usage limits. Neither category is automatically suitable for direct skin application.

Our Squalane Oil – Olive Derived is an option for a lightweight, smooth feel. When comparing oils, consider the texture, aroma, ingredients, and intended use on each product page. Start with a small amount and adjust to your preference.

Facial oils mainly soften the skin and help reduce moisture loss. Many creams and lotions also contain water and moisture-attracting ingredients, so the products serve different roles. You can use a facial oil alongside your usual moisturizer when you want a richer finish, following both products’ directions.

Choose an oil labeled for facial use. In an evening routine, apply your water-based products first, then gently press a small amount of oil over your moisturizer if you want extra softness. Follow the amount recommended on the product label and avoid the eye area.

Some COCOJOJO oils have several cosmetic uses, but always check the individual product directions. For hair, start with a small amount on the lengths or ends to see how the texture suits you. A raw ingredient intended for formulation should not automatically be used directly on skin or hair.

Different versions may have different plant sources, extraction methods, or levels of refinement. Unrefined oils generally retain more of their characteristic color and aroma, while refining can reduce these qualities. Choose by the product’s specifications and the result you want in your routine or formula.

Cold pressing uses mechanical pressure to obtain oil without deliberately adding heat, although pressing can generate some warmth. Steam distillation is used to separate aromatic components from plants. Solvent and carbon dioxide extraction are other ways to obtain plant extracts. Check the specific listing for the method used for that product.

Plant-based ingredients can vary between batches because of their source, harvest, and processing. This can affect color, aroma, or clarity, especially in unrefined oils. If a change seems unusual, stop using the product and contact our team with your order number, batch details, and photos so we can review it.

Yes. COCOJOJO offers selected certified organic products, including Jojoba Oil – Unrefined Certified Organic. Look for the certification stated on the specific product page and label. Contact us if you need supporting documentation for the product you plan to purchase.

Check the product page and label for the ingredient list, INCI names, processing details, and directions. INCI names are the standardized ingredient names used in cosmetics. If you need a specification sheet or other product documentation, contact COCOJOJO with the product name and your intended use.

Read the ingredients and follow the label directions. Test a small amount on a small area before wider use, using any required dilution. Introduce one new product at a time and stop using it if irritation develops. A small-area test does not guarantee that a product will suit everyone.

Do not apply undiluted essential oils directly to skin. Follow the dilution guidance for the specific oil and intended application. Essential oils do not dissolve in water, so do not add them directly to bathwater. Use a finished bath product according to its label instead.

Our cosmetic oils, extracts, and ingredients are intended for external use. Do not add them to food or drinks. Follow the product label and its stated cosmetic use.

Yes, when the ingredient is suitable for your formula. Check its recommended use level, whether it mixes with water or oil, and any processing requirements. Do not assume an extract will mix into an oil just because both come from plants. Products containing water need appropriate preservation, and finished formulas need stability and compatibility checks.

Keep containers tightly closed in a cool, dry place away from direct sunlight and heat. Use clean, dry hands or tools and avoid getting water into the container. Follow any product-specific storage instructions, and refrigerate only when recommended for that product.

Shelf life varies by formula, packaging, and storage. Follow the expiration date and any period-after-opening instructions on the label. If you cannot find that information, contact us with the product name and batch number. Do not use a product that develops an unusual odor, appearance, or texture until the change has been reviewed.

Prices can vary with the plant source, extraction and processing, available supply, and pack size. Compare the same product variant and quantity when reviewing prices. For larger purchases, our wholesale team can help with available pack sizes and a quantity-specific quote.

Contact us as soon as possible with your order number and the change you need. Confirmed orders may already be in processing, so changes and cancellations are not guaranteed. Please check your items, quantities, and delivery address before paying. See our Refund Policy for the current terms.

Contact [email protected] within 30 days if you have a problem with your order. If a return is authorized, follow the instructions provided. Eligible products must be unused and in their original packaging. Custom and private label orders have additional restrictions, and shipping or restocking charges may apply. Read our Refund Policy before sending anything back.

Please allow 2–4 business days for processing. Tracking information is sent by email when available after processing. Delivery estimates and shipping options depend on the order and destination. Check our Shipping Policy for the current details, and include your order number when contacting us about a shipment.

Contact [email protected] promptly with your order number and a description of the issue. For damage, keep the packaging and include clear photos of the parcel and affected items. If tracking shows delivery but you cannot locate the package, check nearby delivery locations and contact the carrier. We will assist where possible under our Shipping Policy.

We do not operate a walk-in retail store. If you are interested in local pickup, contact us before placing your order or visiting. Our team will confirm whether pickup is available and whether the items you need can be arranged.

Yes. Explore our wholesale catalog for business quantities and available pack sizes. For larger or recurring orders, send our team the product, quantity, and delivery destination so we can discuss availability and shipping. Size options and pricing vary by product.

COCOJOJO offers private and white labeling services for beauty businesses. Visit our Private Labeling page to discuss the product type, quantity, packaging, and labeling you need. Our team can explain the available options and requirements for your project.