Thank You, From All of Us
Before anything else, thank you. Every order, every question and every review helps a small skincare idea become part of someone's daily routine. Whether you found us for a single bottle of oil or you have built a whole routine with us, you are part of COCOJOJO, and we are grateful.
The People Behind Your Products
COCOJOJO began in 1998 behind the scenes of the beauty industry, supplying raw materials, developing formulations and manufacturing products for brands around the world. You can read the full journey in our story.
Today, the same formulators and skincare professionals bring that experience straight to you. Our research is led by Dr. Ryan Stone, PharmD, MS, Head of Innovation and Research, who describes the work in one simple line on our story page: "It is about people." For his team, every product starts with a question about how to help someone feel cared for, using ingredients they study and formulas they keep refining.
And when you have a question about an order or a product, our customer support team answers calls Monday to Friday, 9 AM to 6 PM PT, and replies to emails within 24 hours.
How the COCOJOJO Rewards Club Works Today
Our way of saying thank you every day is the COCOJOJO rewards club. Here is how it works, as shown on the loyalty page today:
- Join free: create an account to keep your points and rewards in one place. The club is made for retail customers.
- Earn points: earn 5 points for every eligible retail dollar after discounts, once your payment is confirmed. Tax, shipping, wholesale products and reward items do not earn points.
- Choose a reward: exchange points for a selected product or for a $5 off (500 points) or $10 off (1,000 points) discount reward.
- Use it at checkout: select your claimed reward at your next paid retail checkout. Discount rewards need at least $30 of eligible retail merchandise, are available once per account and cannot be combined with a coupon.
Points have no cash value and rewards are subject to availability. Points earned after the program update expire after 12 months, so check the loyalty page for the full, current rules and your balance.
Your Favorites Earn, Too
Every eligible retail purchase counts, from a bottle of Jojoba Golden Oil, Unrefined (4 oz) to a new step from the COCOJOJO serum collection. Shop the products you already love and let the points add up along the way.
We Would Love to Hear From You
The best ideas often come from you. Tell us which product you reach for most, what you would like us to explain in a future article, or what would make shopping with us easier. Share your thoughts through our contact page. Your feedback helps us decide what to improve next.
Thank You for Being Here
From our lab to your shelf, COCOJOJO exists because of the people who use our products every day. Thank you for your trust, your feedback and your loyalty. We look forward to being part of your routine for a long time to come.