Terms of Service | COCOJOJO

The terms governing use of COCOJOJO websites, purchases, accounts, wholesale services, communications, content, and related digital services.

These Terms of Service ("Terms") constitute a legally binding agreement between you and COCO JOJO LLC ("COCO JOJO," "Company," "we," "our," or "us") governing access to and use of our websites, ecommerce systems, wholesale systems, customer portals, AI systems, applications, communications, technologies, digital tools, products, services, social media platforms, private label services, OEM/ODM services, contract manufacturing services, and all related business operations, including all current and future technologies, systems, features, integrations, and offerings.

By accessing, browsing, registering with, purchasing from, communicating with, or otherwise using any COCO JOJO LLC services, systems, websites, products, or communications, you acknowledge that you have read, understood, and irrevocably agreed to these Terms and our Privacy Policy.

If you do not agree to these Terms, you must immediately discontinue all use of our services, systems, and websites.

1. COMPANY INFORMATION

COCO JOJO LLC

Website: www.COCOJOJO.com | General: [email protected] | Privacy: [email protected]

2. DOCUMENT VERSION CONTROL & AMENDMENT LOG

This document is COCO JOJO LLC Terms of Service Version 5.0, effective May 27, 2026. Prior versions are archived and available upon written request to [email protected].

COCO JOJO LLC reserves the right to amend these Terms at any time. For material changes, COCO JOJO LLC will provide at least thirty (30) days advance notice to registered account holders via email. Non-material changes take effect immediately upon posting. Continued use after any amendment constitutes irrevocable acceptance.

Version history:

v1.0 - Original Terms of Service
v2.0 - Expanded wholesale, arbitration, and digital evidence provisions
v3.0 - CCPA/CPRA rights, liquidated damages, reseller policy, MSA cross-reference, anti-disparagement, Net 30 incorporation
v4.0 - Revised anti-disparagement, ADA accessibility, regulatory claims disclaimer, AI liability expansion, export controls, no professional advice, no reliance, retail/B2B separation, evidence authenticity, force majeure expansion
v5.0 - FAA supremacy, delegation clause, injunctive relief carveout, PAGA waiver, Section 230 immunity, deepfake disclaimer, regulatory indemnification, supplier substitution rights, natural variability expansion, retailer/marketplace disclaimer expansion, beta systems, mass arbitration abuse clause, sanctions circumvention, biological/stem cell disclaimer, returns/refund exclusions, statute of frauds, data breach consequential damages exclusion, OEM insurance requirements, payment obligation survival, force majeure modernization (May 27, 2026)

3. ELIGIBILITY

By using our services, you represent and warrant that you are at least eighteen (18) years old, possess full legal capacity to enter binding agreements, are authorized to act on behalf of any business entity you represent, have provided accurate and lawful information, will comply with all applicable laws and regulations, are not located in any jurisdiction subject to U.S. trade sanctions, and are not listed on any OFAC sanctions list, BIS restricted party list, or other prohibited parties list.

4. WEBSITE ACCEPTANCE & CLICKWRAP CONSENT

By creating an account, placing an order, submitting payment, checking acceptance checkboxes, clicking acceptance buttons, or otherwise interacting with our systems, you acknowledge and irrevocably agree to these Terms and the Privacy Policy.

At checkout and account creation, users are presented with the following acknowledgment which must be affirmatively accepted before proceeding:

"I acknowledge that I have read and agree to the COCO JOJO LLC Terms of Service and Privacy Policy."

Electronic acceptance constitutes legally binding consent equivalent to a written signature. COCO JOJO LLC records digital evidence of acceptance including IP addresses, timestamps, device identifiers, browser information, session metadata, and system logs, which constitute admissible evidence in any arbitration or legal proceeding.

5. ELECTRONIC COMMUNICATIONS, E-SIGN CONSENT & RECORD AUTHENTICITY

You expressly consent to receive electronic communications including emails, SMS messages, invoices, notices, agreements, confirmations, automated communications, AI-assisted communications, and records. Electronic records, agreements, notices, and signatures satisfy all legal writing and signature requirements under the E-SIGN Act, UETA, and California law.

Users expressly agree that the following records may be authenticated through declaration, certification, affidavit, or automated system records and shall not be denied admissibility in any legal, arbitral, regulatory, or administrative proceeding solely because they are electronically generated or maintained:

Digital logs, server logs, access logs, audit trail records, timestamps, and IP address logs
Session records, session replay records, clickstream records, and behavioral analytics data
CRM records, customer interaction records, AI interaction records, and communication histories
Electronic signatures, clickwrap acceptance records, metadata, and device identifiers
Payment records, transaction records, financial system records, and shipping scan records
Account records, order histories, and all automated system-generated documents

6. NET 30, TRADE CREDIT & PURCHASE ORDER INCORPORATION

All Net 30 credit accounts, trade credit accounts, purchase orders, invoices, credit applications, and Bank Information Forms entered into with COCO JOJO LLC are expressly subject to and incorporate these Terms in their entirety by reference. In the event of any conflict between a purchase order, Net 30 Credit Agreement, or other commercial document and these Terms, these Terms shall control unless the conflicting provision is contained in a Master Service Agreement or other written agreement signed by an authorized officer of COCO JOJO LLC.

7. STATUTE OF FRAUDS & WRITTEN MODIFICATION ONLY

No oral statement, course of dealing, course of performance, text message, social media communication, direct message, AI chatbot interaction, email (unless forming part of a signed written agreement), informal communication, trade usage, or industry custom shall modify, supplement, amend, or supersede these Terms or any provision hereof.

Any modification to these Terms must be expressly confirmed in a written agreement signed by an authorized officer of COCO JOJO LLC. No employee, agent, representative, or contractor of COCO JOJO LLC has authority to modify these Terms orally or through informal communications.

Users expressly waive any claim based upon alleged oral modifications, informal understandings, text message agreements, email-based modifications not incorporated into a signed written agreement, or modifications based on prior dealings or trade custom.

8. RETAIL CONSUMER VS. COMMERCIAL PURCHASER SEPARATION

Certain provisions of these Terms apply specifically to commercial purchasers, wholesale customers, distributors, resellers, OEM/ODM clients, private label clients, and contract manufacturing customers engaged in business-to-business commercial transactions.

Retail consumers purchasing products for personal, family, or household use may possess non-waivable rights under applicable consumer protection laws - including the CLRA, UCL, and Song-Beverly Consumer Warranty Act - that supersede conflicting provisions solely to the minimum extent required by applicable law. Nothing in these Terms waives non-waivable California consumer rights.

Commercial purchasers are not consumers under applicable consumer protection statutes. All liability limitations, arbitration provisions, warranty disclaimers, and damage waivers apply in full force to all commercial transactions.

9. BINDING B2B COMMERCIAL ACKNOWLEDGMENT

Commercial purchasers, wholesale customers, resellers, distributors, private label clients, OEM/ODM clients, and contract manufacturing customers expressly acknowledge and agree that they are sophisticated commercial business entities engaging in arm's length commercial transactions, not consumers purchasing for personal use, that they have conducted independent legal, regulatory, and business due diligence, that they had reasonable opportunity to consult independent legal counsel prior to acceptance, and that they voluntarily accept all commercial risks inherent in their operations.

Commercial purchasers expressly waive any claim that these Terms constitute a contract of adhesion, unconscionable terms, a product of unequal bargaining power, or consumer-facing retail terms. This acknowledgment strengthens enforceability of all liability limitations, arbitration provisions, class action waivers, jury trial waivers, and warranty disclaimers herein.

10. NO PROFESSIONAL ADVICE

Nothing provided by COCO JOJO LLC through any channel - including websites, AI systems, customer service, educational materials, technical documents, blogs, videos, formulation guidance, COAs, SDS, TDS, consultations, recommendations, samples, or any other communication - constitutes legal advice, medical advice, regulatory advice, tax advice, investment advice, dermatological advice, pharmaceutical advice, or any form of professional certification.

Users must independently consult qualified, licensed professionals in the relevant field before relying upon any information, making any regulatory submission, commercializing any product, making any medical decision, or taking any action based on information received from COCO JOJO LLC.

11. NO RELIANCE

Users acknowledge they are not relying upon any of the following in entering into any transaction or agreement with COCO JOJO LLC:

Verbal statements, oral representations, or informal communications
Projected lead times, production estimates, or delivery time estimates
Marketing language, advertising materials, or promotional content
AI-generated outputs, automated recommendations, or chatbot communications
Samples, prototypes, or pre-production test batches
Prior dealings, course of conduct, or prior transactions
Trade usage, industry custom, or industry standard practices
Third party representations, influencer statements, or affiliate communications
Educational materials, blogs, webinars, or technical presentations
Informal email communications not forming part of a signed written agreement

Only representations expressly contained in a separately executed written agreement signed by an authorized officer of COCO JOJO LLC shall be binding upon COCO JOJO LLC.

12. PRODUCTS, SERVICES & INFORMATION

COCO JOJO LLC provides cosmetic products, skincare products, haircare products, raw materials, wholesale products, formulations, consultations, contract manufacturing, OEM/ODM services, private label services, ecommerce systems, digital tools, AI systems, educational materials, and related services. All descriptions, pricing, specifications, formulations, ingredient lists, technical data, lead times, and marketing materials are subject to change without notice and do not constitute binding representations unless confirmed in a signed written agreement.

COCO JOJO LLC does not guarantee product availability, inventory accuracy, packaging compatibility, commercial success, product suitability, regulatory approval, retail or marketplace acceptance, continuous website functionality, or error-free operation of any system.

13. WHOLESALE, PRIVATE LABEL & CONTRACT MANUFACTURING TERMS

Wholesale customers, distributors, resellers, private label clients, OEM/ODM clients, and contract manufacturing customers are solely and exclusively responsible for all final product testing (stability, PET, compatibility, safety), all regulatory compliance (FDA, FTC, international), all product registrations and market approvals, all labeling compliance and claims substantiation, all import/export compliance, all marketplace compliance, all adverse event monitoring and recall obligations, and all consumer safety obligations.

COCO JOJO LLC does not guarantee regulatory approvals, retailer approvals, marketplace approvals, customs approvals, or commercial performance unless explicitly agreed in a signed written agreement. All lead times and production estimates are approximate only and are not guaranteed.

14. SUPPLIER SUBSTITUTION RIGHTS

COCO JOJO LLC reserves the right to substitute raw materials, ingredients, packaging components, manufacturing facilities, suppliers, carriers, logistics providers, testing laboratories, or operational methods with commercially reasonable equivalents at any time where necessary or advisable due to:

Raw material shortages, supplier discontinuations, or supply chain disruptions
Regulatory changes, ingredient restrictions, or compliance requirements
Force majeure events, natural disasters, or geopolitical disruptions
Quality concerns, safety considerations, or performance improvements
Supplier insolvency, business closure, or relationship termination
Cost optimization, operational efficiency, or sourcing improvements

Substitutions shall maintain commercially reasonable equivalency to original specifications. COCO JOJO LLC shall notify customers of material substitutions affecting product specifications as soon as reasonably practicable. Customer acceptance of substituted products constitutes acceptance of the substitution for all purposes.

15. REGULATORY CLAIMS & MARKETING COMPLIANCE

Customers, resellers, distributors, private label clients, OEM/ODM clients, affiliates, influencers, and commercial users are solely and exclusively responsible for all product claims, advertising claims, social media claims, structure/function claims, ingredient claims, claims substantiation, FTC compliance, FDA compliance, all labeling compliance, and all retailer and marketplace compliance requirements.

COCO JOJO LLC does not guarantee that any marketing claim, product representation, ingredient statement, testimonial, AI-generated content, influencer statement, or customer marketing material complies with applicable law unless expressly confirmed in a separately signed written agreement. Users acknowledge they are not relying on any verbal statements, marketing materials, blogs, AI outputs, or informal communications as legal or regulatory advice.

16. RETAILER & MARKETPLACE ACCEPTANCE DISCLAIMER

COCO JOJO LLC does not guarantee acceptance, continued listing, ranking, visibility, suppression avoidance, advertising eligibility, Buy Box eligibility, or compliance status on any retail or marketplace platform including but not limited to:

marketplace service providers, marketplace service providers FBA, marketplace service providers Vendor Central, or marketplace service providers Brand Registry
Walmart Marketplace, Walmart.com, or Walmart Supplier Portal
social media platforms Shop, social media platforms Ads, or social media platforms Affiliate programs
Costco, Target, Sephora, Ulta, Whole Foods, or any brick-and-mortar retailer
Etsy, eBay, ecommerce service providers, Faire, or any other online marketplace
third-party advertising providers, third-party technology providers, social media platforms, Snapchat, or any advertising platform
Any distributor, buying group, retail chain, or sales channel

COCO JOJO LLC shall not be liable for ASIN suppression, listing removals, account suspensions, algorithm changes, ranking losses, advertising restrictions, account deactivations, retailer delistings, or any platform enforcement actions regardless of cause.

17. RESELLER, AUTHORIZED DEALER & MAP POLICY

Commercial resellers wishing to sell COCO JOJO LLC branded products must register with COCO JOJO LLC and receive written authorization. Unauthorized resale of COCO JOJO LLC branded products on any channel is prohibited and may constitute trademark infringement. Authorized resellers agree to comply with COCO JOJO LLC MAP policy and all brand standards including accurate product descriptions, approved images, correct ingredient lists, required regulatory disclosures, and prohibition on false or misleading claims.

18. ANTI-DISPARAGEMENT & NON-SOLICITATION

Anti-Disparagement

Users, customers, vendors, contractors, resellers, distributors, affiliates, and former business partners agree not to knowingly publish or communicate any false statement of material fact regarding COCO JOJO LLC, its products, personnel, business practices, formulations, or operations made with actual malice, reckless disregard for the truth, or intent to cause commercial harm.

Nothing in this provision prohibits truthful factual statements, good faith reviews based on genuine experience, lawful whistleblower activity, communications with government agencies or regulators, legally protected activity under federal or California law, or testimony or statements made during legal proceedings.

The parties acknowledge that false commercial statements may cause substantial reputational and economic harm that is difficult to quantify and may entitle COCO JOJO LLC to injunctive relief, liquidated damages where enforceable, and all other available remedies under applicable law.

Non-Solicitation

For a period of twelve (12) months following termination of any business relationship with COCO JOJO LLC, users agree not to directly or indirectly solicit, recruit, hire, or engage any current employee, contractor, consultant, or agent of COCO JOJO LLC with whom such party had material contact during the business relationship. Violation entitles COCO JOJO LLC to liquidated damages of $10,000 per solicited individual plus all other available remedies.

19. LIQUIDATED DAMAGES FOR INTELLECTUAL PROPERTY VIOLATIONS

The parties expressly acknowledge and agree that actual damages arising from unauthorized disclosure, misuse, or infringement may be difficult or impracticable to calculate with precision, that the following amounts represent commercially reasonable, negotiated, good faith pre-estimates of anticipated damages based on the nature of the protected interests, and that the parties intend these amounts as lawful liquidated damages and not as penalties.

Unauthorized use or reproduction of any COCO JOJO LLC trademark, trade name, or logo: $25,000 per occurrence
Unauthorized disclosure, use, or misappropriation of any COCO JOJO LLC proprietary formulation or trade secret: $50,000 per formulation per occurrence
Unauthorized reproduction or distribution of any COCO JOJO LLC technical document, COA, SDS, TDS, or specification sheet: $10,000 per document per occurrence
Unauthorized reverse engineering of any COCO JOJO LLC product or formulation: $75,000 per product
Breach of non-solicitation: $10,000 per solicited individual
Breach of anti-disparagement causing documented reputational harm: $25,000 minimum per incident

These amounts are in addition to COCO JOJO LLC's right to seek injunctive relief, equitable relief, attorney fees, costs, and all other available remedies. COCO JOJO LLC may elect actual damages in lieu of liquidated damages where actual damages are higher.

20. FORMULATIONS & INTELLECTUAL PROPERTY RIGHTS

Unless otherwise expressly agreed in a separately executed written agreement, COCO JOJO LLC retains full and exclusive ownership of all pre-existing formulations, technologies, manufacturing systems, processes, methods, know-how, trade secrets, and intellectual property. Custom development work may utilize proprietary COCO JOJO LLC systems, ingredients, or technologies. Customers are solely responsible for all independent intellectual property clearances before commercializing any product.

21. MASTER SERVICE AGREEMENT RELATIONSHIP

For OEM, ODM, private label, and contract manufacturing relationships, COCO JOJO LLC may require execution of a separate Master Service Agreement (MSA). The MSA shall be incorporated by reference into these Terms. In the event of any conflict between the MSA and these Terms, the MSA shall control for the specific project or relationship it governs. All manufacturing engagements without an executed MSA remain fully subject to these Terms.

22. DEPOSITS, PAYMENTS & INVOICES

COCO JOJO LLC may require deposits, prepayment, wire transfers, ACH payments, credit approvals, milestone payments, and minimum order quantities. Unless otherwise expressly agreed in writing, the following are non-refundable under all circumstances: all deposits and down payments, all development and R&D fees, all testing and laboratory fees, all custom and private label projects once production has commenced, all contract manufacturing projects once raw material procurement has commenced, all tooling and setup fees, and all shipping charges.

Failure to make timely payment may result in suspension of all services, production delays, order cancellation, forfeiture of deposits, collections activity, interest charges at the maximum rate permitted by law, legal action, and permanent refusal of future business. Customers are responsible for all taxes, duties, banking fees, wire transfer fees, and transactional assessments.

23. PAYMENT OBLIGATION SURVIVAL

All payment obligations owed to COCO JOJO LLC survive and remain fully enforceable regardless of any of the following:

Disputes, complaints, or claims by the customer
Chargeback filings or payment reversals
Regulatory investigations or governmental inquiries
Arbitration filings or litigation proceedings
Account suspension or service termination
Force majeure events or operational disruptions
Product complaints or alleged nonconformities

No dispute, complaint, claim, investigation, or legal proceeding shall excuse, suspend, defer, or reduce any payment obligation unless COCO JOJO LLC has expressly agreed in a signed written instrument. COCO JOJO LLC may pursue collection of all outstanding amounts through all available legal remedies simultaneously with or independently of any dispute resolution process.

24. RETURNS, REFUNDS & EXCLUSION POLICY

The following categories of products and transactions are non-refundable and non-returnable under all circumstances unless otherwise expressly agreed in a signed written agreement:

All opened products, partially used products, and products removed from original packaging
All custom formulation products, custom blend products, and made-to-order products
All private label products, white label products, and contract manufactured products
All products with customer-applied labeling, customer-applied modifications, or customer repackaging
All international shipments once shipped, including refused customs clearance and customs-held shipments
All products refused at delivery or returned to origin by carrier without authorization
All deposits, development fees, testing fees, tooling fees, and R&D costs
All shipping charges, freight costs, and insurance costs

COCO JOJO LLC may charge storage fees for products held beyond agreed pickup or shipment dates. Products abandoned at COCO JOJO LLC facilities for more than thirty (30) days without prior written arrangement may be disposed of or liquidated at COCO JOJO LLC's sole discretion without further liability. Customer shall remain liable for all storage fees, disposal costs, and associated expenses.

25. CHARGEBACKS, PAYMENT DISPUTES & FRAUD PREVENTION

Users agree not to initiate fraudulent, abusive, or bad faith chargebacks or payment disputes. COCO JOJO LLC maintains comprehensive digital evidence systems and may provide invoices, communications, IP logs, shipping records, digital signatures, CRM records, transaction metadata, AI system logs, fraud prevention data, and session replay records to payment processors, banks, courts, arbitrators, or law enforcement to contest improper disputes. Improper chargebacks may result in account suspension, recovery of all fees, reporting to fraud prevention networks, and legal action.

26. SHIPPING, FREIGHT, DELIVERY & INSPECTION

All shipping dates and delivery estimates are approximate only and are not guaranteed. Risk of loss transfers upon shipment to the initial carrier unless otherwise agreed. COCO JOJO LLC shall not be liable for delays caused by carriers, customs, weather, port congestion, container shortages, freight embargoes, government actions, labor shortages, supply chain disruptions, tariffs, geopolitical instability, or third party failures. Customers must inspect all shipments within seven (7) calendar days of receipt. Failure to report shortages or damages within seven (7) days constitutes full acceptance and irrevocable waiver of all related claims.

27. NATURAL MATERIALS, AGRICULTURAL VARIABILITY & BATCH CHARACTERISTICS

Natural, organic, botanical, and plant-based ingredients may inherently vary due to harvest conditions, climate, geography, seasonal variation, biological variation, and processing variation. Users acknowledge and accept that the following characteristics may vary between batches, production runs, and seasons, and shall not automatically constitute defects, nonconformities, or grounds for refusal, return, or refund:

Color, hue, and color intensity - including natural darkening, lightening, or seasonal color shifts
Odor and aroma - including natural scent variation, intensity differences, and seasonal fragrance changes
Texture and consistency - including natural thickening, thinning, or viscosity changes
Viscosity and pourability - including batch-to-batch flow differences within specification
Natural separation, layering, or settling - including oil separation and botanical sediment
Botanical sediment, plant matter, or natural particulates - which may be filtered by customer as needed
Color fading, oxidation, or natural aging - particularly in unpreserved or minimally preserved products
Cloudiness, turbidity, or natural haze - particularly in unfiltered or cold-pressed products
Solidification at lower temperatures - normal for many carrier oils, butters, and waxes

Products meeting the stated specification range shall be deemed conforming regardless of natural variation within that range. COCO JOJO LLC may provide specification ranges rather than fixed values for naturally derived products.

28. PRODUCT USE, MISUSE & ASSUMPTION OF RISK

Products are intended solely for lawful cosmetic, commercial, industrial, manufacturing, formulation, or research use. Users voluntarily assume all risks arising from use, storage, handling, reformulation, repackaging, transportation, marketing, importation, exportation, and application of products. COCO JOJO LLC shall not be liable for misuse, excessive use, improper formulation, incompatible combinations, unauthorized modifications, contamination due to customer handling failures, or storage failures. Patch testing is strongly recommended. Products are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated otherwise in a signed written agreement.

29. BIOLOGICAL, STEM CELL, EXOSOME & EMERGING TECHNOLOGY DISCLAIMER

Unless expressly stated in a separately executed written agreement, COCO JOJO LLC does not warrant the legality, regulatory status, importability, medical classification, jurisdictional permissibility, FDA classification, or market authorization of:

Stem cell-related ingredients, stem cell-derived materials, or stem cell extracts
Exosome-related ingredients, exosome-derived materials, or exosome preparations
Biologically derived materials, human-derived materials, or animal-derived biologics
Peptides, bioactive peptides, or synthetic peptide analogs with drug-like activity
Cannabinoids, hemp-derived ingredients, CBD, CBG, or related materials
Emerging cosmetic technologies not yet classified under applicable FDA or international guidelines

Customers purchasing, incorporating, or commercializing any of the above materials are solely responsible for obtaining independent legal, regulatory, and scientific assessment of applicable laws in all markets where such materials will be sold, distributed, or used. COCO JOJO LLC shall not be liable for any regulatory enforcement action, import refusal, marketplace suspension, or commercial loss arising from the customer's use of such materials.

30. WOMEN'S HEALTH, REPRODUCTIVE HEALTH & MEDICAL DISCLAIMER

COCO JOJO LLC products are cosmetic and commercial products unless expressly stated otherwise in writing. COCO JOJO LLC makes no representation regarding fertility, pregnancy outcomes, hormonal effects, reproductive health, breastfeeding safety, menstrual health, or pharmaceutical effects. COCO JOJO LLC does not provide medical, pharmaceutical, dermatological, or healthcare advice. Users are solely responsible for obtaining qualified professional medical advice regarding product suitability for their specific health circumstances.

31. ACCOUNTS & SECURITY

Users are solely responsible for maintaining account credential confidentiality and all activity conducted through their accounts. COCO JOJO LLC may suspend, restrict, terminate, or refuse service to any account at any time, for any reason, without prior notice or liability, including but not limited to suspected fraud, abuse, policy violations, or business reasons.

32. CYBERSECURITY, HACKING, IMPERSONATION & FRAUD DISCLAIMER

COCO JOJO LLC implements reasonable cybersecurity measures but cannot guarantee absolute security. COCO JOJO LLC shall not be liable for losses from cyberattacks, hacking, malware, ransomware, wire fraud, phishing, email spoofing, social engineering, fake invoices, identity theft, unauthorized access, or third party breaches.

COCO JOJO LLC strongly recommends that all users independently verify payment instructions, banking information, invoice changes, wire instructions, and account details through a previously verified telephone number or secure communication method before transmitting funds. Users are solely responsible for verifying the authenticity of all communications and payment instructions before acting.

33. DEEPFAKE, AI IMPERSONATION & SYNTHETIC MEDIA DISCLAIMER

COCO JOJO LLC shall not be liable for unauthorized AI-generated impersonations, voice cloning, deepfake audio or video content, synthetic media, manipulated media, fake websites, spoofed domains, fraudulent social media accounts, or AI-generated representations falsely purporting to originate from COCO JOJO LLC, its employees, officers, agents, brands, or products.

Users shall independently verify the authenticity of any communications, media, website, social media account, or content purporting to originate from COCO JOJO LLC before taking any action, transmitting any payment, or sharing any confidential information. COCO JOJO LLC's official communications originate exclusively from @COCOJOJO.com email addresses and verified official social media accounts.

COCO JOJO LLC reserves all legal remedies against any party who creates, distributes, or uses unauthorized AI-generated impersonations or synthetic media falsely associated with COCO JOJO LLC.

34. PRIVACY, DATA COLLECTION, TRACKING & AI SYSTEMS

COCO JOJO LLC may collect, process, analyze, store, transfer, and use personal information in accordance with the COCO JOJO LLC Privacy Policy at www.COCOJOJO.com/privacy-policy. COCO JOJO LLC may utilize cookies, pixels, AI systems, session replay technologies, behavioral analytics, fraud prevention systems, CRM systems, and marketing automation, including systems operated by third-party technology providers, third-party advertising providers, social media platforms, technology service providers, marketplace service providers, email and SMS service providers, and others. Users consent to data collection, processing, storage, and use as described in the Privacy Policy.

35. AI SYSTEMS, AUTOMATION & GENERATED CONTENT DISCLAIMER

COCO JOJO LLC may use AI systems, automated technologies, machine learning systems, recommendation systems, analytics systems, fraud prevention systems, and customer support systems.

Users acknowledge that AI systems may generate incomplete, inaccurate, simulated, misleading, outdated, biased, or hallucinated outputs and that all AI-generated information must be independently verified prior to reliance, manufacturing, regulatory submission, commercialization, medical use, or redistribution.

Certain website functions, AI systems, applications, integrations, automations, portals, and digital tools may operate in beta, testing, experimental, or developmental phases and may contain interruptions, inaccuracies, incompatibilities, or errors. COCO JOJO LLC shall not be liable for damages arising from the use of or reliance upon beta or experimental systems.

36. SMS, TELEPHONE & COMMUNICATION CONSENT

By providing contact information, users expressly consent to receive emails, SMS messages, automated and pre-recorded calls, AI-assisted communications, and marketing communications. Message and data rates may apply. Consent to marketing communications is not required as a condition of purchase. Users may opt out of non-essential marketing using available unsubscribe methods; transactional and legally required communications may continue.

37. SECTION 230 & THIRD PARTY CONTENT IMMUNITY

COCO JOJO LLC is not the publisher or speaker of third party content, user-generated content, customer reviews, influencer statements, affiliate content, reseller product listings, marketplace content, forum discussions, social media comments, or any other third party communications.

COCO JOJO LLC shall not be liable for third party content and shall be entitled to all protections available under 47 U.S.C. Section 230 (Communications Decency Act), the Digital Millennium Copyright Act, and all other applicable laws providing immunity or protection for platform providers, publishers, and distributors of third party content.

COCO JOJO LLC reserves the right, but does not assume any obligation, to monitor, review, remove, restrict, or take action with respect to third party content on any platform or system it operates.

38. WEBSITE ACCESSIBILITY

COCO JOJO LLC strives to maintain commercially reasonable website accessibility consistent with applicable laws and industry standards. However, COCO JOJO LLC does not warrant uninterrupted accessibility, compatibility with all assistive technologies, or error-free operation of all digital systems, websites, applications, or third party integrations. Some website functions, embedded systems, payment processors, plugins, APIs, AI systems, or third party technologies may be operated by independent third parties outside COCO JOJO LLC's control. Users experiencing accessibility issues may contact [email protected] to request reasonable assistance or accommodations.

39. INTELLECTUAL PROPERTY & DMCA

All trademarks, logos, formulations, systems, software, graphics, marketing materials, and content are owned by or licensed to COCO JOJO LLC and protected by U.S. and international intellectual property laws. Users may not copy, reproduce, reverse engineer, scrape, or commercially exploit any COCO JOJO LLC materials without prior written authorization. For DMCA notices, contact [email protected] with the information required under 17 U.S.C. Section 512(c)(3).

40. USER GENERATED CONTENT

By submitting reviews, images, videos, testimonials, or other content, users grant COCO JOJO LLC a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free license to use, reproduce, modify, display, distribute, commercialize, and create derivative works from such content. Users warrant submitted content is accurate, lawful, and non-infringing. COCO JOJO LLC may remove or restrict any user content at its sole discretion.

41. POLITICAL NEUTRALITY & NO FIDUCIARY RELATIONSHIP

COCO JOJO LLC does not endorse the political, social, religious, or ideological views of any customer, influencer, affiliate, or third party. Nothing in these Terms creates any fiduciary duty, advisory relationship, professional relationship, employment relationship, partnership, joint venture, or agency relationship between users and COCO JOJO LLC.

42. REGULATORY CHANGE & EXPORT CONTROLS

COCO JOJO LLC shall not be liable for losses arising from regulatory changes, government actions, tariff increases, sanctions, or geopolitical instability. Users represent and warrant they are not located in embargoed jurisdictions, listed on OFAC sanctions or BIS restricted party lists, or acting on behalf of sanctioned parties. Users agree to comply with all applicable OFAC regulations, EAR regulations, BIS restrictions, ITAR (where applicable), international sanctions laws, and anti-corruption laws including the FCPA.

Users may not use COCO JOJO LLC products directly or indirectly in violation of sanctions laws, anti-boycott laws, anti-diversion laws, military end-use restrictions, or restricted country export laws. COCO JOJO LLC reserves the right to refuse, cancel, or terminate any transaction that may violate applicable trade laws.

43. REGULATORY INVESTIGATION & GOVERNMENTAL ACTION INDEMNIFICATION

Commercial customers agree to fully indemnify, defend, and hold harmless COCO JOJO LLC from any and all governmental inquiries, regulatory actions, agency investigations, enforcement proceedings, and associated costs arising from:

Customer labeling, marketing claims, advertising, or product representations
Customer resale, distribution, export, import, or commercialization activities
Customer reformulation, repackaging, relabeling, or product modifications
FDA inquiries, FDA warning letters, or FDA enforcement actions
FTC investigations, FTC civil investigative demands, or FTC enforcement actions
California Proposition 65 claims, private attorney general actions, or consumer agency complaints
Retailer investigations, retailer compliance audits, or retailer enforcement actions
Marketplace investigations, platform audits, or marketplace enforcement actions
Customs holds, import detentions, import refusals, or export enforcement actions
Consumer protection agency actions, state attorney general investigations, or class action proceedings

This indemnification obligation includes all attorney fees, regulatory response costs, consultant fees, remediation costs, fines, penalties, and all other costs arising from or related to customer commercial activities.

44. CCPA / CPRA CALIFORNIA CONSUMER PRIVACY RIGHTS

This section applies to California residents pursuant to the CCPA and CPRA. California residents have the right to: Know, Delete, Correct, Opt-Out of sale or sharing for behavioral advertising, Limit use of sensitive personal information, and Non-Discrimination for exercising these rights. To submit a request: email [email protected] (subject: 'California Privacy Request'). We respond within forty-five (45) days with one permitted extension. Full CCPA/CPRA disclosures are in the Privacy Policy at www.COCOJOJO.com/privacy-policy.

45. CALIFORNIA CONSUMER RIGHTS SAVINGS CLAUSE & PROPOSITION 65

Nothing in these Terms waives any non-waivable rights afforded to California consumers under the CLRA, UCL, Song-Beverly Consumer Warranty Act, or CCPA/CPRA. Commercial business customers acknowledge they are not consumers under applicable consumer protection statutes.

Certain products may contain naturally occurring substances listed under California Proposition 65. Commercial customers purchasing for California resale are solely responsible for determining Proposition 65 warning requirements, conducting independent testing, providing required warnings to California consumers, and maintaining all compliance documentation.

46. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS, SERVICES, WEBSITES, CONTENT, SYSTEMS, TECHNOLOGIES, AI SYSTEMS, DIGITAL TOOLS, COMMUNICATIONS, PRIVATE LABEL SERVICES, CONTRACT MANUFACTURING SERVICES, OEM/ODM SERVICES, AND ALL RELATED MATERIALS ARE PROVIDED 'AS IS,' 'AS AVAILABLE,' AND 'WITH ALL FAULTS' WITHOUT WARRANTIES OF ANY KIND. COCO JOJO LLC EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING: IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; TITLE; ACCURACY; RELIABILITY; SECURITY; PERFORMANCE; COMPATIBILITY; AVAILABILITY; AND ERROR-FREE OPERATION. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY COCO JOJO LLC SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

47. JURY TRIAL WAIVER

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COCO JOJO LLC AND ALL USERS IRREVOCABLY WAIVE ANY AND ALL RIGHTS TO TRIAL BY JURY IN ANY LEGAL ACTION, PROCEEDING, CLAIM, COUNTERCLAIM, OR SUIT ARISING FROM OR RELATED TO THESE TERMS, PRODUCTS, SERVICES, OR ANY BUSINESS RELATIONSHIP WITH COCO JOJO LLC. THIS WAIVER APPLIES IN ALL FORUMS INCLUDING ARBITRATION, COURT, AND ANY OTHER PROCEEDING.

48. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COCO JOJO LLC AND ITS AFFILIATES, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR: LOST PROFITS; LOST REVENUE; LOST BUSINESS; LOST OPPORTUNITY; LOST INVESTMENT; LOSS OF GOODWILL; RETAILER DELISTING; MARKETPLACE SUSPENSION; ASIN SUPPRESSION; LOST RANKINGS; DATA LOSS; CYBER INCIDENTS INCLUDING RANSOMWARE, HACKED CRM, LEAKED EMAILS, OR CLOUD OUTAGES; REGULATORY FINES OR PENALTIES; RECALL COSTS; OR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY CUSTOMER TO COCO JOJO LLC DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER. THIS LIMITATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN AND APPLIES NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

49. WAIVER OF CONSEQUENTIAL & SPECIAL DAMAGES

Users expressly and irrevocably waive all rights to seek or recover: lost opportunity, lost investment, lost prospective business, reputational damage, influencer relationship loss, marketplace ranking loss, ASIN valuation loss, marketplace service providers account suspension damages, retailer delisting damages, or any special, incidental, exemplary, or punitive damages - even if foreseeable or if COCO JOJO LLC was advised of their possibility. This waiver is a material inducement for COCO JOJO LLC to enter into commercial relationships.

50. INDEMNIFICATION

YOU AGREE TO FULLY DEFEND, INDEMNIFY, AND HOLD HARMLESS COCO JOJO LLC AND ITS AFFILIATES, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUCCESSORS, AND ASSIGNS FROM ALL CLAIMS, ACTIONS, DAMAGES, LOSSES, LIABILITIES, PENALTIES, REGULATORY ACTIONS, ATTORNEY FEES, AND COSTS ARISING FROM: YOUR USE, RESALE, RELABELING, OR MODIFICATION OF PRODUCTS; YOUR PRODUCT CLAIMS, MARKETING, LABELING, OR ADVERTISING; YOUR REGULATORY NON-COMPLIANCE; YOUR IMPORT/EXPORT ACTIVITIES; YOUR MARKETPLACE ACTIVITIES; YOUR VIOLATION OF ANY APPLICABLE LAW; YOUR BREACH OF THESE TERMS; OR THIRD PARTY CLAIMS ARISING FROM YOUR COMMERCIAL EXPLOITATION OF PRODUCTS.

51. OEM, PRIVATE LABEL & COMMERCIAL CLIENT INSURANCE REQUIREMENTS

Commercial customers, OEM/ODM clients, private label clients, and resellers are strongly advised and, for annual purchase volumes exceeding Twenty-Five Thousand Dollars ($25,000), expressly required to maintain the following insurance coverages during the term of any business relationship with COCO JOJO LLC:

Commercial general liability insurance: minimum $1,000,000 per occurrence / $2,000,000 aggregate
Product liability insurance: minimum $1,000,000 per occurrence / $2,000,000 aggregate
Product recall insurance: appropriate to the scale of customer's distribution operations
Cybersecurity and data breach insurance: minimum $500,000
Cargo and freight insurance: covering all shipments from COCO JOJO LLC facilities

Upon request, commercial customers shall provide COCO JOJO LLC with certificates of insurance naming COCO JOJO LLC as an additional insured within ten (10) business days of request. Failure to maintain required coverage may result in suspension of services and additional contractual requirements. COCO JOJO LLC does not guarantee its own insurance policies will cover customer claims or downstream liabilities.

52. FORCE MAJEURE

COCO JOJO LLC shall not be liable for any failure, delay, interruption, or degradation of performance arising from events beyond its reasonable control, including but not limited to:

Acts of God, natural disasters, floods, earthquakes, wildfires, and extreme weather events
Pandemics, epidemics, public health emergencies, biological events, and quarantines
Wars, armed conflicts, terrorism, civil unrest, cyber warfare, and geopolitical instability
Cyberattacks, hacking, malware, ransomware, AI system outages, and technology failures
Cloud infrastructure outages, hosting provider failures, and utility interruptions
Government actions, sanctions, trade restrictions, regulatory changes, and embargoes
Labor strikes, workforce shortages, and labor disruptions
Supply chain crises, raw material shortages, supplier insolvency, and supplier failures
Port congestion, container shortages, freight embargoes, and transportation disruptions
Banking disruptions, payment system failures, and financial system outages
Internet and telecommunications outages and failures
Tariff increases, trade disputes, and currency instability

53. MANDATORY INFORMAL DISPUTE RESOLUTION

Before initiating any arbitration, lawsuit, or legal proceeding against COCO JOJO LLC, the parties agree to attempt good faith informal resolution for sixty (60) calendar days following written notice of the dispute. The notice must include the claimant's full legal name, contact information, detailed description of the dispute, supporting documentation, and specific relief requested. Completion of this process is a mandatory condition precedent to commencing any formal proceeding.

54. MASS ARBITRATION & COORDINATED CLAIMS MANAGEMENT

If twenty-five (25) or more similar claims are filed against COCO JOJO LLC by the same attorney, law firm, or coordinated counsel within any ninety (90) day period, claims shall be divided into sequential batches of no more than fifty (50) claims each, resolved sequentially, with batches selected on an alternating basis.

Users may not participate in coordinated or lawyer-driven mass-generated demands intended primarily to pressure settlement through arbitration fee structures, filing volume tactics, or coordinated fee pressure strategies. Such coordinated claims may be subject to sanctions, fee-shifting, and all available remedies. COCO JOJO LLC reserves the right to seek appropriate relief to enforce these procedures and to address duplicative, abusive, or improperly coordinated claims.

55. FEDERAL ARBITRATION ACT SUPREMACY & DELEGATION CLAUSE

Federal Arbitration Act Supremacy

The parties expressly agree that the Federal Arbitration Act ("FAA"), 9 U.S.C. Sections 1 through 16, governs the interpretation, validity, enforceability, and execution of all arbitration provisions contained in these Terms and preempts any inconsistent state law to the fullest extent permitted by law. Any challenge to the enforceability of any arbitration provision under state law is expressly preempted by the FAA.

Delegation Clause

The arbitrator, and not any court, administrative body, or governmental authority, shall have exclusive authority to resolve all disputes regarding the interpretation, applicability, enforceability, formation, unconscionability, arbitrability, or scope of this arbitration agreement, including but not limited to any claim that all or any part of this arbitration agreement is void, voidable, or unenforceable.

The parties expressly delegate all gateway questions of arbitrability to the arbitrator. This delegation clause is separable from the remainder of these Terms and shall survive any finding that other provisions are unenforceable.

56. BINDING ARBITRATION & CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY - IT CONTAINS AN ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND PAGA WAIVER.

EXCEPT FOR SMALL CLAIMS COURT MATTERS, ALL DISPUTES ARISING FROM THESE TERMS, PRODUCTS, SERVICES, OR ANY BUSINESS RELATIONSHIP WITH COCO JOJO LLC SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY JAMS OR AAA UNDER APPLICABLE COMMERCIAL ARBITRATION RULES, SEATED IN ORANGE COUNTY, CALIFORNIA. THE FAA GOVERNS THIS ARBITRATION AGREEMENT.

Users irrevocably waive all rights to:

Trial by jury in any court or legal proceeding
Participating in or leading any class action proceeding
Participating in any representative or consolidated action
Participating in any class arbitration proceeding
Participating in any coordinated mass tort proceeding
Any bellwether trial structure or coordinated litigation strategy

California law governs these Terms and all disputes without regard to conflicts of laws provisions. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

57. CALIFORNIA PAGA WAIVER

To the fullest extent permitted by applicable law, users who are or were employees, independent contractors, interns, ambassadors, or affiliates of COCO JOJO LLC expressly waive the right to bring or participate in any representative action under California's Private Attorneys General Act (PAGA), Labor Code Section 2698 et seq., whether in arbitration or in court.

Any individual PAGA claim that may not be waived under applicable law shall be brought solely in arbitration on an individual basis. Any representative PAGA claim that cannot legally be sent to arbitration shall be stayed pending resolution of the individual PAGA claim in arbitration.

Nothing in this section shall be construed to waive any non-waivable right to report labor violations to the California Labor Commissioner or any other government agency.

58. INJUNCTIVE RELIEF CARVEOUT

Notwithstanding any arbitration provision, informal dispute resolution requirement, or other limitation contained in these Terms, COCO JOJO LLC may seek temporary restraining orders, preliminary injunctions, emergency equitable relief, injunctive relief, and all other available emergency remedies in any court of competent jurisdiction - without prior notice, without posting bond, and without proving actual damages - to protect:

Proprietary formulations, trade secrets, and confidential manufacturing processes
Intellectual property rights including trademarks, copyrights, and proprietary systems
Confidential business information and proprietary operational data
Customer and supplier relationships and confidential commercial information
Business operations, personnel, and physical and digital assets

This injunctive relief carveout is severable from the arbitration provisions and shall survive any finding that other provisions are invalid or unenforceable.

59. ALTERNATIVE VENUE & ATTORNEY FEES

If arbitration is unenforceable for a particular claim, exclusive jurisdiction and venue shall reside in the state and federal courts of Orange County, California. Users irrevocably consent to personal jurisdiction in Orange County, California. The prevailing party in any arbitration, litigation, or enforcement proceeding shall be entitled to recover reasonable attorney fees, arbitration costs, court costs, expert fees, and related costs. Users bringing claims without substantial merit or in bad faith may be liable for COCO JOJO LLC's full attorney fees.

60. LIMITATION PERIOD

Any claim arising from or related to these Terms, products, services, or any transaction with COCO JOJO LLC must be commenced within one (1) year after the event giving rise to the claim. Claims not commenced within this period are permanently barred. This shortened limitations period is a material term and constitutes a knowing and voluntary waiver of any longer statute of limitations.

61. CONFIDENTIALITY

Non-public business information disclosed by COCO JOJO LLC - including pricing, formulations, manufacturing methods, sourcing information, business strategies, trade secrets, and operational information - is confidential. Users agree not to disclose, misuse, or exploit any COCO JOJO LLC confidential information without prior written authorization. Confidentiality obligations survive termination of any relationship with COCO JOJO LLC for a period of five (5) years, and indefinitely with respect to trade secrets.

62. ASSIGNMENT, NO WAIVER, CUMULATIVE RIGHTS & SEVERABILITY

COCO JOJO LLC may freely assign all rights and obligations without restriction. Users may not assign rights without prior written consent. Failure to enforce any provision shall not constitute a waiver. All rights and remedies are cumulative. If any provision is determined invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable while preserving original intent, and all remaining provisions shall remain in full force.

63. SURVIVAL & ENTIRE AGREEMENT

All provisions that by their nature should survive termination shall survive, including: intellectual property, all payment obligations, indemnification, arbitration, the FAA supremacy and delegation clause, the PAGA waiver, liability limitations, confidentiality, governing law, class action waivers, jury trial waivers, enforcement rights, and the limitation of claims period.

These Terms, together with the COCO JOJO LLC Privacy Policy and any separately executed written agreement, constitute the complete and entire agreement between users and COCO JOJO LLC and supersede all prior agreements, representations, warranties, negotiations, and understandings, whether oral or written.

64. MAXIMUM ENFORCEABILITY

These Terms shall be interpreted and enforced to the maximum extent permitted under applicable law to protect the rights, operations, systems, intellectual property, personnel, assets, and business interests of COCO JOJO LLC. Any provision determined to be invalid, illegal, or unenforceable shall be automatically modified to the minimum extent necessary to make it enforceable while preserving the original intent.

65. CONTACT INFORMATION

COCO JOJO LLC

General: [email protected] | Privacy: [email protected]

Website: www.COCOJOJO.com

www.COCOJOJO.com | [email protected]